Help & support
Before pickup
After acceptance, open Deliveries and confirm the shared agreement: final price, payment timing, pickup point and time, destination and recipient details. Both people must confirm before pickup. Payment is arranged directly between you.
Pickup and arrival
The carrier confirms pickup only after collecting the parcel. The sender shares the delivery code with the recipient, who gives it to the carrier only after receiving the parcel at its destination. The sender then confirms receipt in the app.
Cancellation or a problem
Before pickup, either participant can cancel from Deliveries. After pickup, contact the other person and support. For a missed pickup, damaged parcel or locked delivery code, email the booking reference and a description of the problem. Keep your chat history and relevant photos; do not email sign-in or delivery codes.
contact@colisela.com
Deliveries